If you receive the error message “the preview could not be loaded”, try the following:
- Enable Safe Mode. Follow the procedures outlined in What is Safe Mode?
- Make sure the theme files exist. If no theme is available, go ahead and install or re-install a theme.
- Check the structure of your permalinks. Try to save your permalinks one more time. Also, try to change the permalink structure to “Plain”. Some servers do not allow to write to the .htaccess file and as a matter of fact, you cannot always modify your permalink structure and edit with Elementor.
- Edit in incognito mode with your browser. This rules out an issue with an add-on or with the browser cache. In Chrome, at the top right, click ‘More’ and then ‘New Incognito Window’. A new window appears. In the top corner, check for the Incognito icon indicating you are in fact in incognito mode. Now, navigate back to Elementor and see if the error persists. You should also make sure no add-ons are working in incognito mode and possibly try a different browser altogether.
- Solve Rocket Loader issue. Elementor and Cloudflare integrate smoothly with each other. Though there is an issue with Rocket Loader. Click for the solution
- Verify that you do not have a redirect on the page. You can see if it is the case by hitting the “debug preview” button.