Return and Refund Policy
At www.hazrilhafiz.com, we strive to provide high-quality services and products that meet your needs and expectations. However, we understand that there may be situations where you might request a return or refund. This policy outlines our terms and procedures for such requests.
Services
AI Training, Coaching, and Consultation: Due to the personalized nature of these services, we do not offer refunds once the service has commenced. However, if you are unsatisfied with the service within the first 24 hours, we are happy to discuss options for adjusting the approach or content.
Digital Courses: You may request a refund within 7 days of purchase if you have not accessed more than 25% of the course material. After this period, the course is considered non-refundable.
Web Design and Sales Page Design: We offer a revision period of 14 days after the initial design delivery. During this time, you can request modifications to ensure the design meets your requirements. After the revision period, the service is considered complete and non-refundable.
AI-Related Services: The refund eligibility for AI-related services depends on the specific service and the stage of completion. Please contact us at [email protected] to discuss your specific case.
Digital Products
Digital Products: All digital products (e.g., e-books, templates, software) are non-refundable due to their instant access nature. Please ensure the product meets your requirements before purchasing.
General Refund Process
If you are eligible for a refund based on the above terms, please follow these steps:
- Contact us at [email protected] within the specified timeframes for your service or product.
- Provide your order information and reason for the refund request.
- We will review your request and respond within 3 business days.
- If approved, the refund will be processed to your original payment method.
Exceptions
Refunds may not be granted in the following situations:
- If you have violated our Terms of Service.
- If the issue is due to a technical problem on your end.
- If you have changed your mind about the service or product after the specified refund period.
Modification to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about this policy, please contact us at [email protected].